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Returns & Exchanges Policies

Goods of good quality ordered on andretan.ua and did not fit for any reason (style, size, color) are subject to return and exchange within 14 days, excluding the day of purchase, provided:

  • absence of traces of use and wear;
  • preservation of the presentation and consumer properties;
  • original and undamaged packaging and labels.

Shipping cost for return / exchange of goods is paid by the buyer *.

* Exception: manufacturing defect or re-grade (different size, color or article). In this case, the return is made at our expense.

Goods after use or with damaged labels ordered on andretan.ua cannot be returned or exchanged.

Returns process:

  1. Contact the manager of the online store at +38-067-341-85-65 (call or message in Viber)
  2. Send the goods to the address indicated by the manager.
  3. After sending the return, you must inform the TTN (consignment note) number to the manager of the online store.
  4. If your claim is accepted, we'll send you a refund to the bank account you request. You'll need to provide us with certain info: your name, card number, IBAN account number, individual tax number (RNOKPP). We process a refund request within 10 business days from the date of receipt of the refund by the manager of our warehouse.

Product exchange process:

  1. Contact the manager of the online store at +38-067-341-85-65 (call or message in Viber)
  2. Send the goods to the address indicated by the manager.
  3. After sending the return, you must provide the TTN number (consignment note) to the manager of the online store.
  4. Contact the manager of the online store to book an exchange product.

Sending an order for an exchange is carried out after it has been fully completed and the return is received by the manager of the online store.

Products that cannot be exchanged or returned:

  • children's toys (soft, rubber, inflatable);
  • hosiery and socks.


The full list of goods and the text of the law of Ukraine "On Consumer Rights Protection" can be found at the link: https://zakon.rada.gov.ua/laws/show/1023-12

If the returned goods do not meet the above requirements, customer is responsible for the return postage costs. In case of non-fulfillment of the conditions mentioned above, the online store andretan.ua has the right to refuse the claim.