Goods of good quality ordered on andretan.ua and did not fit for any reason (style, size, color) are subject to return and exchange within 14 days, excluding the day of purchase, provided:
Purchases made online can only be returned to the warehouse of the online shop.
Shipping cost for return / exchange of goods is paid by the buyer *.
* Exception: manufacturing defect or re-grade (different size, color or article). In this case, the return is made at our expense.
Goods after use or with damaged labels ordered on andretan.ua cannot be returned or exchanged.
Product exchange process:
Sending an order for an exchange is carried out after it has been fully completed and the return is received by the manager of the online store.
Products that cannot be exchanged or returned:
The full list of goods and the text of the law of Ukraine "On Consumer Rights Protection" can be found at the link: https://zakon.rada.gov.ua/laws/show/1023-12
If the returned goods do not meet the above requirements, customer is responsible for the return postage costs. In case of non-fulfillment of the conditions mentioned above, the online store andretan.ua has the right to refuse the claim.